Returns & Exchanges

We want you to be completely satisfied with your Omorovicza purchase; therefore, we offer a 30-day return policy for products purchased directly from our website. If your skin is not responding as expected, our concierge team is available to assist with personalized alternatives or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of receipt to receive your Return Authorization Number and a pre-paid shipping label.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring the product is at least 50% full and securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.